Here you'll find everything you need about Metrotown Animal Hospital and how we assist you as a new or returning client. You will find here information about services, payments and pet insurance, our online forms and veterinary organizations.
We have a modern facility that is clean, comfortable and efficient. Follow the link to take a virtual tour of our veterinary clinic in Burnaby.
What to Expect when You Choose Metrotown Animal Hospital
When you are looking for a veterinary care clinic you should be able to count on considerate and competent care by a knowledgeable staff. We at Metrotown Animal Hospital have assembled a team of veterinary professionals committed to providing your pets healthcare suited to their needs.
We recommend you take your pet in for a checkup once a year. Our veterinarian checks the health of your pet from head to tail, including a thorough physical exam, laboratory tests, updated vaccinations, and teeth and gum cleaning if needed. In some circumstances of illness or injury, Dr. Hans will refer you to a specialist who has advanced expertise in areas such as internal medicine or surgery.
Call us at 604-436-0106 to schedule an appointment, and office staff does everything possible to find a time that is convenient for you on a weekday, evening, Saturday or Sunday. We want you to be happy that you brought your pet to Metrotown Animal Hospital.
Along with your new patient registration form, bring any medical history you have of your pet when you come for your first visit to Metrotown Animal Hospital. Whatever observations you have about your pet’s health and habits, share them with our team; every piece of information is helpful. Some pet owners keep a journal of their pets’ health, including behavioural, throughout their lives.
Metrotown Animal Hospital offers our required patient forms online so you can complete them in the convenience of your own home or office.
You will need Adobe Acrobat Reader® to access and print the forms. Don’t have it on your computer yet? Click here for a free download.
New Patient Registration Form – Required
This form for new patients lets us record our pets and owners into our management software.
Download the necessary form for your first visit to Metrotown Animal Hospital, print it out and fill in the required information. Fax us your completed form or bring it with you to your first appointment.
Thank you for helping us effectively and efficiently provide the service you deserve!
Surgical Information Packet – Required
Is your pet scheduled for surgery at Metrotown Animal Hospital? This form lets us know the history and current state of your pet's health. In addition to the necessary authorization forms, the packet provides information about what you should do for your pet before surgery, the day of surgery, and after you and your pet return home.
Download the surgical information packet, print it out and fill in the required information. Bring it with you on the day of your pet’s surgery.
What questions, concerns or goals regarding your pet’s wellness can we help you with? Please let us know.
Payment Options & Pet Insurance
Payment is expected when services are rendered at Metrotown Animal Hospital. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.
1. We accept cash, cheques, debit cards and credit cards – Visa, MasterCard, Discover and American Express. All credit cards must be signed by the owner of the card.
2. When unexpected illness strikes your pet, unexpected expense strikes as well. Metrotown Animal Hospital understands this and is able to make some special arrangements through the CareCredit® program, which breaks down your payment into 6 monthly installments.
It takes just 5 minutes to complete an application. You can either apply at our hospital, where
we'll call in your application over the phone for immediate approval. You can apply yourself
online on the CareCredit® website.
The highlights of the CareCredit® program include:
3. Another popular option to help pay for your pet’s healthcare is insurance coverage. To learn more about two pet insurance providers, please visit the following websites:
Metrotown Animal Hospital is aware of the vast amount of information available on the internet. Our team has taken the time to evaluate the following sites for trustworthy information about veterinarians and pet health.
Small office but great staff.
Years of Kind Care
I have taken two cats to Metrotown Animal Hospital over the years, and have found them to be very professional and kind to the animals. They were also very kind to me when I had to put my first cat to sleep (he was very sick), and I broke down there. I like the "House" cat there too.
A Google User